Armstrong's Handbook of Management and Leadership: A Guide - download pdf or read online

By Michael Armstrong

ISBN-10: 0749454172

ISBN-13: 9780749454173

Armstrong’s instruction manual of administration and management presents assistance at the techniques of administration and management with emphasis on what managers and aspiring managers want to know and do to make a distinction of their companies. in addition to proposing the most important talents required for powerful administration, it additionally bargains with 3 vital parts of administration: swap administration, non-stop development and the success of excessive degrees of shopper service.An perfect source for these learning introductory administration modules in company and HR courses, the e-book is followed through on-line fabric for instructors and by an exhaustive set of questions and solutions to aid scholars attempt their studying.

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Extra resources for Armstrong's Handbook of Management and Leadership: A Guide to Managing Results

Example text

Other classifications of leadership styles have been produced by House (1971) – the path-goal model – and by Hay McBer, as reported by Goleman (2000). Path-goal leadership styles Path-goal leadership theory identifies the following styles: • Achievement-oriented – the leader sets challenging goals for followers, expects them to perform at their highest level, and shows confidence in their ability to meet this expectation. This style is appropriate when the follower suffers from a lack of job challenge.

Performance improvement targets may be expressed in terms such as: • Increase sales turnover for the year by 8 per cent in real terms. 6 to 20 per cent over the next 12 months. • Increase the ratio of successful conversions (enquiry to sales) from 40 to 50 per cent within six months. 5 per cent of deliveries made. Defining performance standards A performance standard definition should take the form of a statement that performance will be up to standard if a desirable specified and observable result happens.

Defining targets Targets are quantified and time based – they always define specific and measurable outputs and when they have to be reached. The target may be to achieve a specified level of output or 48 Approaches to Management to improve performance in some way. Targets may be expressed in financial terms such as profits to be made, income to be generated, costs to be reduced or budgets to be worked within. Or they may be expressed in numerical terms as a specified number of units to be processed, sales volume to be achieved, responses to be obtained or clients or customers to be contacted over a period of time.

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Armstrong's Handbook of Management and Leadership: A Guide to Managing Results by Michael Armstrong

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